Shipping policy
SHIPPING POLICY
All orders are processed and dispatched from our warehouse. Please allow additional time for order processing during holidays and sale periods.
At Nuvelo, we process orders Monday to Friday. Orders are typically processed within 3–10 business days from the date of purchase and dispatched the following working day after processing. Please note that we do not ship orders on weekends.
Once an order has been placed, we are unable to cancel it. If you need to amend your delivery information, please contact us as soon as possible at:
Please note that once your order has been processed, we are unable to make any further changes.
How long will it take to receive my order?
Once your order has been placed, please allow 1–3 business days for processing. Delivery times will then vary depending on your location.
Please note that, due to COVID-19 and other logistical factors, some deliveries may experience delays to ensure maximum safety and reliability.
Estimated delivery times by region are as follows:
- Europe: 2–7 business days
- United States: 7–15 business days
- Canada: 7–16 business days
- Central America: 10–25 business days
- Australia / New Zealand: 10–26 business days
- Other Countries: 11–30 business days
Exceptional Delivery Delays
In exceptional circumstances, an order may take longer than usual to arrive. In such cases, delivery may take up to 40 business days.
If you experience any unusual delay with your order, please do not hesitate to contact our customer support team at:
We will be happy to assist you and resolve any issues as quickly as possible.
We appreciate your understanding and patience and are committed to providing you with the best possible shopping experience.
Order Tracking
Once your order has been dispatched, we will provide you with a tracking number so you can monitor your shipment in real time and stay informed about the delivery progress.